What after-sales support do you provide to dealers?
We support dealers, distributors and importers with troubleshooting, spare parts, repair guidance, technical documents and online assistance. The support plan is confirmed according to the product range and market program.
Do you provide spare parts?
Yes. We support stable spare-parts supply for dealer service and repairs. We recommend stocking commonly replaced parts for the models in your program.
What is your warranty policy?
Warranty terms vary by product type and component. Coverage for core components and the claims process are defined in the applicable quotation, warranty document or cooperation agreement.
How do you handle quality issues?
Our quality process covers incoming-material inspection, in-process inspection, final inspection and pre-shipment inspection. If an issue occurs, we investigate with the customer and coordinate a solution such as replacement parts, repair guidance or agreed replacement support.
Do you provide technical documents?
We can provide product manuals, repair guides, parts catalogs and electrical diagrams as applicable to the model and dealer program.
Do you train dealer service teams?
Product and repair training can be provided in an agreed format to help dealers, distributors and importers build after-sales capability.
What is your after-sales response time?
After-sales issues receive priority handling. Our typical target is an initial technical response within 24 hours; complex cases may require more investigation.
Can you support product recalls or safety issues?
We maintain product and quality traceability and can cooperate on investigation, recall guidance and corrective actions when a safety-related issue arises.
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